FREQUENTLY ASKED QUESTIONS
What materials are used in Shak & Co bags?
We use carefully selected premium materials designed for durability, comfort, and everyday use. Each bag is tested to ensure it meets our quality standards before reaching you.
Are Shak & Co bags suitable for daily use?
Yes. Our bags are designed for real life — whether for work, travel, gym, or everyday errands. They are built to be comfortable, functional, and long-lasting.
Do your backpacks fit laptops?
Yes backpacks include padded compartments suitable for laptops. Please refer to the product description for exact size compatibility.
Are your bags water-resistant?
Our bags are made with durable materials that offer light water resistance. While they can handle everyday exposure, we recommend avoiding heavy rain or full submersion.
Where do you ship?
We currently ship across the Austrralia. Shipping details and delivery timelines are shown at checkout.
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary based on location and shipping method selected at checkout.
Can I return my order?
We offer easy returns within our return window. Items must be unused and in original condition. Please check our Returns Policy for full details.
How do I care for my bag?
We recommend spot cleaning with a soft cloth and mild soap. Avoid machine washing and prolonged exposure to direct sunlight or moisture.
How can I contact customer support?
You can reach our support team through the Contact Us page or by emailing us. We’re always happy to help.