FREQUENTLY ASKED QUESTIONS
What materials are used in Shak & Co bags?
Our bags are crafted from high-quality microfiber leather, offering the look and feel of genuine leather with enhanced durability and water resistance. Each piece is finished with premium-grade hardware and integrates high-quality battery components with efficient LED lighting, designed for reliability, longevity, and everyday practicality.
Are Shak & Co bags suitable for daily use?
Yes. Our bags are designed for real life — whether for work, travel, gym, or everyday errands. They are built to be comfortable, functional, and long-lasting.
Do your backpacks fit laptops?
Yes backpacks include padded compartments suitable for laptops with standard size screen of 15.6 inches or smaller.
Are your bags water-resistant?
Our bags are made with microfibre leathers that offer water resistance. While they can handle everyday exposure, we recommend avoiding heavy rain or full submersion.
Where do you ship?
We ship Australia-wide and internationally to customers around the world. Whether you're ordering locally or from overseas, we’ve got you covered.
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary based on location and shipping method selected at checkout.
Can I return my order?
We offer exchanges and store credit for eligible items. If you’re not completely satisfied with your purchase, you can return it for an exchange or receive store credit to use on a future order. Please read our Return Policy for more information.
How do I care for my bag?
We recommend spot cleaning with a soft cloth and mild soap. Avoid machine washing and prolonged exposure to direct sunlight or moisture. Use the provided dust bag and or box for extra protection.
How can I contact customer support?
You can reach our support team through the Contact Us page or by emailing us. We’re always happy to help.